Privacy policy

Effective Date: July 30, 2026

Welcome to SudurBite ("SudurBite," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, mobile application, and related services available through https://sudurbite.com.

By accessing or using SudurBite, you agree to the practices described in this Privacy Policy.


1. Who We Are

SudurBite is an online food ordering and delivery platform serving customers across Far Western Nepal. We connect customers with restaurants and delivery partners through our website and mobile application.


2. Information We Collect

Personal Information

When you register or place an order, we may collect:

  • Full Name
  • Mobile Number
  • Email Address
  • Password (encrypted)
  • Delivery Address
  • GPS Location (with your permission)
  • Profile Photo (optional)

Order Information

We collect:

  • Ordered food items
  • Restaurant details
  • Delivery instructions
  • Order history
  • Payment method
  • Order amount
  • Discounts and coupons used

Device Information

When using our app or website, we may automatically collect:

  • Device Model
  • Operating System
  • App Version
  • Browser Type
  • IP Address
  • Device Identifier
  • Crash Reports
  • Diagnostic Information
  • Network Information

Location Information

With your permission, SudurBite may collect your precise or approximate location to:

  • Show nearby restaurants
  • Calculate delivery charges
  • Estimate delivery time
  • Improve delivery accuracy
  • Help delivery riders locate your address

You may disable location access at any time through your device settings. Some features may not function correctly without location access.


3. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Process food orders
  • Deliver your orders
  • Contact you regarding orders
  • Provide customer support
  • Process refunds where applicable
  • Improve our services
  • Prevent fraud
  • Verify your identity
  • Maintain platform security
  • Send order updates
  • Notify you about offers and promotions (you may opt out)
  • Analyze platform performance
  • Comply with legal obligations

4. Payment Information

SudurBite may support various payment methods including:

  • Cash on Delivery (COD)
  • eSewa
  • Khalti
  • IME Pay
  • Bank Cards
  • Other payment providers available in Nepal

Payment information is processed securely by authorized payment providers. SudurBite does not store complete debit or credit card details on its servers.


5. Information Sharing

We do not sell your personal information.

We may share necessary information with:

Restaurants

To prepare your food:

  • Name
  • Order details
  • Delivery instructions

Delivery Partners

To deliver your order:

  • Name
  • Phone Number
  • Delivery Address
  • GPS Location (when required)

Payment Providers

To process transactions securely.

Government Authorities

Where required by law, legal process, or lawful government request.


6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Maintain your shopping cart
  • Improve website performance
  • Analyze website usage

You may disable cookies in your browser, although some features may not function properly.


7. Data Security

We use commercially reasonable security measures including:

  • Secure servers
  • Encrypted passwords
  • HTTPS encryption
  • Firewalls
  • Access controls
  • Authentication systems
  • Regular security monitoring

Although we work to protect your information, no internet transmission or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.


8. Data Retention

We retain your information only as long as necessary to:

  • Provide our services
  • Maintain transaction records
  • Resolve disputes
  • Comply with legal obligations
  • Prevent fraud

When your information is no longer required, we securely delete or anonymize it.


9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Update your profile
  • Delete your account
  • Request deletion of your personal data
  • Withdraw consent where applicable
  • Opt out of promotional communications

Requests may be submitted through our customer support.


10. Third-Party Services

Our platform may integrate with third-party services including:

  • Google Maps
  • Firebase
  • Payment Gateways
  • SMS Providers
  • Push Notification Services
  • Analytics Services

These third-party providers maintain their own privacy policies. SudurBite is not responsible for their independent privacy practices.


11. Children's Privacy

SudurBite is not intended for children under the age permitted by applicable law to independently use our services. We do not knowingly collect personal information from young children. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.


12. Marketing Communications

With your permission, we may send:

  • Promotional offers
  • Discounts
  • Coupons
  • New restaurant updates
  • Festival campaigns
  • Product announcements

You may unsubscribe at any time through the app settings or by following the instructions in our communications.


13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When significant changes are made, we will update the "Effective Date" and may notify users through the app, website, email, or other appropriate means.

Your continued use of SudurBite after any changes indicates your acceptance of the updated Privacy Policy.


14. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us.

SudurBite

Website: https://sudurbite.com

Email: support@sudurbite.com